What is a quality defect?

What is a quality defect?

Today I want to talk to you about one of the 7 waste or MUDAS. Of course, I want to provide you with a equipo of definitions that will allow you to understand what the concept of quality defect means, or rather, in operations management. I hope you find it useful.

definition of quality

I think it might be helpful if I start the article by giving you a definition of quality. After all, the concept of quality is related to defects. Sure, at least in operations management.

«Term that customers use to detalla their general satisfaction with a service or product» (2013, p. 160).

Lee J. Krajewski

Therefore, we perro say that if a product meets our needs and desires, then we come to perceive that a product is of quality. On the contrary, if we feel that the product does not satisfy us, then we think that it is not of quality and we may even come to think that the product has a defect.

Definition of defect according to authors

Next, I am going to give you different definitions of a defect according to authors that will allow you to understand what a defect is and you will be able to create your own definition. Of course, at the end of the article you will find the bibliography.

By the way, you perro backlink the quality definition with the default one.

Definition according to F. Robert Jacobs and Richard B. Chase

“A defect is simply any component that does not meet customer specifications” (2021, p. 303).

F. Robert Jacobs and Richard B. Chase

Definition of defect according to Lee J. Krajewski

“Any instance in which a process does not satisfy its customers” (2013, p.159)

Lee J. Krajewski

Definition according to Roger G. Schroeder, Susan Meyer Golstein and M. Johnny Rungtusanatham

“A defect is defined as a level of service to the customer evaluated by the customer as less satisfactory” (2011, p. 195).

Roger G. Schroeder, Susan Meyer Goldstein, and M. Johnny Rungtusanatham

Definition of defect according to David Allen Collier and James R. Evans

“Defect is any mistake or fallo that is transferred to the client” (2019, p. 422).

Definition according to David Allen Collier and James R. Evans

Definition according to Humberto Gutiérrez Pulimentado

“It is any non-conformity or deviation from the specified quality of a component of the unit or product” (2020, p. 180).

Definition according to Humberto Gutiérrez Pulimentado

What is a product defect?

Well we perro say that a product has a defect when its characteristics or any of its attributes (tangible or intangible) do not meet the expectations of a customer. Now, going back to the definition of quality, we perro say that if the customer is not satisfied, then the customer may perceive that it is not quality. Therefore, a defect perro lead a customer to perceive that a product does not have quality.

On the other hand, it should be noted that even I could add that the customer has to belong to the product’s objetivo market.

After all, each product is focused on encuentro the needs of a certain market segment, since one product cannot meet the needs of all people. After all, we are all different (with different needs and desires).

If this were not the case, then why would a company go to the trouble of creating market segments?

What do you think?

What is MUDA?

Mute means “waste” in Japanese. It’s a concept coined by the father of lean manufacturing, Taiichi Ohno.

Bibliography

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