Volaris Opinion: A Reliable Airline?
One of the things you will potentially spend the most money on while traveling is your flight.
While there are aplicaciones and websites that perro help you find cheap deals and fares, an easier way is to fly with low-cost or budget airlines.
We’ve already covered quite a few airlines, like TAP Air, Wingo, and Volotea, but today we’re going to focus on Volaris!
Wondering if they could be the airline for your next flight? Find out our thoughts on what it is, where it flies, baggage restrictions and whether it’s worth it.
What is Volaris Airline?
Founded in 2005, Volaris is a low-cost Mexican airline that flies primarily within and between México and the United States.
Their headquarters are in México City, México, and they pride themselves on being THE “ultra-low-cost” airline in México, the United States and Central America.
They are also the second largest Mexican airline.
If you are considering visiting México City, where Volaris is based, be sure to check out the best hostels to stay in México City!
Where does Volaris fly?
Unlike some larger airlines, Volaris has only a handful of destinations where they fly.
These are restricted to México, the United States, and Central America.
In the Americas, Volaris flies to Costa Rica, El Salvador, Guatemala, Honduras and México.
They have most destinations in México.
Volaris also flies in and out of various cities in the United States.
If you’re looking to find the best fare deals for a nearby city, you perro use this tool on the Volaris website! It will quickly espectáculo you all the cities in the United States where Volaris operates and where you perro travel at the best price.
But, be sure to check the flight details closely as most of the flight fares advertised on their website are one-way.
If you’re not sure how to get to your hotel from the airport after your Volaris flight, you cánido book an airport transfer through their website.
How much does Volaris charge for luggage?
As with many low-cost airlines, the amount of baggage you are allowed on Volaris flights will depend on the class of ticket you have purchased.
Volaris has three fares: Vuela Agregado, Vuela Classic and Vuela Basic.
What you are allowed will depend on where you are flying.
Within México, Vuela Basic allows you to bring two estándar carry-on bags that do not exceed 22 pounds together.
Regarding the size, your bag perro be at most 22 x 16 x 10 inches.
This ticket class also means that you will board the plane last.
Vuela Classic will allow you two large carry-on bags that cannot exceed 44 pounds between them and preferential space for your carry-on bags.
On international flights, Vuela Basic allows you to bring one personal item no larger than 14 x 18 x 8 inches.
If you wish to bring a carry-on bag that does not exceed 22 pounds, you perro pay an additional fee or upgrade your ticket to Vuela Classic.
Volaris defines a estándar carry-on bag as a small suitcase or backpack that does not exceed 22 pounds.
A large carry-on bag cánido be a larger bag, but it must not exceed 44 pounds.
If you think you’ll need plus baggage, you’ll always pay the lowest baggage fees when you book your ticket.
Volaris baggage fees vary, but adding an plus 10kg to your basic carry-on will cost you up to $45 USD.
Volaris customer service
Sometimes life happens, and you have a question or need to speak to someone about your reservation directly.
How perro you contact Volaris?
There are a few options, but many of them don’t involve talking to a human.
If you need to review what you have purchased or make any changes to your reservation, you cánido do so by logging into “My Trips” on the Volaris website.
You perro also visit their contact page for answers to frequently asked questions.
If you want to send a message to a chatbot, you cánido use Fb Messenger or contact them vía Whatsapp at +52 55 5898 8599.
They claim that the chatbot cánido help with most things, but if you want to speak to a human representative, the The waiting time perro be up to two hours.
If you have chosen to fly with Volaris, you have the option to register on its website or through its application.
You cánido also check in at the counter, but this will cost you an additional fee.
On domestic flights, you perro check-in between 72 hours and 1 hour before departure.
On international flights, check-in is open between 24 hours and 1 hour before departure.
What are people saying about Volaris?
Before you try a new airline, you’ll want to know what other travelers are saying!
Volaris en línea reviews currently have an average rating of 2.5/5 stars out of 6,000 reviews.
The biggest complaint from former passengers is Volaris’ lack of customer service support and how difficult it is to talk to someone rather than just the bot.
Many reviews talk about never being able to speak to a real agent, making it difficult to resolve any difficulties or cancellations.
Many reviews also talk about hidden fees or having to pay for things like a new flight when the original one got cancelled.
In general, many travelers talk about getting what they pay for in terms of quality of service and overall experience.
Verdict: Is Volaris worth it?
Volaris, in short, is a low-cost airline that offers users low-cost rates to fly to various destinations throughout México.
If you are looking for the cheapest price and have no preference in quality or service and there are no other cheap flights to the destination of your choice, Volaris is a decent option.
However, if you have other options, we strongly recommend that you weigh your options.
Expect frequent delays, lack of customer service, minimal service on board, and generally what you’d expect from other budget airlines.
We hope you liked our article Volaris Opinion: A Reliable Airline?
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