Clean Homes and Happy Cleaners: How
If you are looking for a reliable and sustainable cleaning service, MyClean is the right company for you.
Since 2009, MyClean has been committed to making homes clean, safe and healthy for their customers while providing sustainable and fulfilling careers for their team.
The MyClean Story
MyClean was founded in 2009 with the aim of offering an easy way to book a cleaning service en línea.
Over the years, MyClean has grown into a fully-staffed cleaning company that embraces technology.
They have done hundreds of thousands of cleanings and are still cleaning one home at a time.
MyClean’s mission
MyClean’s mission is to create and maintain happy homes for their clients while building sustainable careers for their team.
Their philosophy is to offer sustainable and fulfilling careers to their cleaners.
In an industry where unfair and questionable business practices are the norm, MyClean operates with responsible business practices.
They employ their cleaners, offering them the rights and benefits that come with it, including paid travel time, paid overtime, payroll taxes, disability insurance, workers’ compensation, FLSA protections, health insurance, and 401k.
How does MyClean work?
MyClean is a cleaning company that emplees green products and disinfects with EPA registered products.
Their cleaners are hired, insured and bonded, and are trained to complete MyClean checklists.
They provide an easy, 100% cashless way to book, schedule, provide retroalimentación, and manage all of your cleaning appointments en línea.
Do you need to be present?
Whether or not you are in the space during your cleaning appointment is up to you.
When you make the reservation, you will be asked to give them instructions to entrar.
If you have a doorman or perro hide a key somewhere, you don’t have to be home.
Or if you prefer, you perro stay during the cleaning (but follow the rules of popular distancing).
Whatever is most comfortable for you is fenezca.
Is MyClean insured?
Yes, MyClean has insurance and a bond.
They understand the trust that their clients have given them to be in their home, and they are always careful.
In the unlikely event that an item is damaged, please notify us within 48 hours of the completion of the appointment, either by correo electrónico or by phone.
Is MyClean safe around pets?
MyClean loves animals, but they don’t always love them back.
If she believes that her pet may become overly anxious while you are there, please make temporary arrangements while you are at her home.
You will be asked about pets during the en línea reservation process.
Is it necessary to provide cleaning material?
MyClean emplees and supplies environmentally friendly supplies (agregado their EPA-registered disinfectants) and almost all the necessary equipment for cleaning your apartment, with a few exceptions.
They do not provide vacuum cleaner, conventional mop and bucket, stool, toilet brush or special products.
However, they will be happy to use these elementos, if you provide them and leave them in view of your cleaning staff, accompanied by instructions on their use.
What if you don’t have a mop, bucket or vacuum cleaner?
MyClean cleaners come with a travel wet/dry mop to be used in non-carpeted areas.
If you do not have a vacuum cleaner, the cleaner will not be able to properly clean carpeted areas.
What if you just did a reform?
MyClean offers custom articulo-construction cleaning for these types of situations.
You perro request a quote on their website.
Perro you give specific instructions to the cleaners and ask for special requests?
Yes, you perro leave special instructions with the cleaning professional when you schedule your appointment en línea.
Once the cleaning is complete, you perro rate your MyClean experience and send your retroalimentación by dirección de correo electrónico or by phone.
Why clean your office?
MyClean understands that a clean workspace perro disminuye the likelihood of employees getting sick, thus making your business more productive and profitable.
They follow best practices in killing pathogens like bacteria and viruses, using EPA-registered cleaning disinfectants.
A clean workspace has been shown to disminuye the likelihood of catching a common cold by 80% and disminuye absenteeism by 46%.
Does MyClean clean during or after business hours?
MyClean cleans on both schedules.
Your cleaning staff is able to clean day and night, depending on your preference.
Many clients give them a key for after-hours cleaning, so they perro clean without interrupting their work.
Your cleaning staff is insured and bonded, and MyClean will coordinate all the necessary paperwork with your building manager.
Does MyClean carry its own supplies and equipment for commercial spaces?
Yes, all of their cleaners come equipped with a complete kit of cleaning supplies and equipment to bring to the venue.
If you select a continuous service, they will also provide heavy equipment such as vacuum cleaners, mops, dry mops, and scrapers.
Is there supervision by the manager?
Of course.
MyClean prides itself on its quality control.
Your manager typically joins the cleaners on their first cleaning and follows up regularly, vía dirección de correo electrónico and in person, to make sure they’re doing a great job.
In addition, they value customer retroalimentación and encourage customers to contact them when their needs change.
What is the Great Cleaning Guarantee?
MyClean guarantees they’ll get it right, or fix it.
If you are not satisfied with your cleaning, you perro request a free new cleaning.
How do you request a new cleaning?
Clients perro request a new cleaning by dirección de correo electrónico or by phone, as long as the appointment has been made in the last 48 hours.
Recleaning must be scheduled and performed within 72 hours from the date of contact.
How many recleans perro be booked with the Big Clean Guarantee?
There is no specific limit on the number of cleanings a client perro receive.
MyClean wants to ensure fair use of the benefit and guarantee a great experience every time.
That being said, MyClean reserves the right to require additional time and budget for future cleanings and/or void the warranty for future cleanings if over-requested.
What is and what is not eligible for a Guaranteed Big Clean?
Appointments made in the last 48 hours are eligible for the Great Clean Guarantee.
Appointments completed more than 48 hours ago, elementos not on your checklists, free cleanings, re-cleans, homes not in estándar condition, additional services not booked for the original appointment, articulo-appointment cleanings construction/renovation and move-in cleanings are not eligible.
How is the cleaning paid?
MyClean accepts all major credit and debit cards with the MasterCard logotipo, Visa, Discover, UnionPay, JCB, Diners Club and American Express.
They also accept Amazon Pay.
They do not accept cash payments.
What is MyClean’s tipping policy?
Consejos are optional and not expected.
You are free to give consejos, and cleaners are free to accept but not ask for them, at any time.
MyClean offers you an easy and convenient way to consejo en línea.
When is the card charged?
Your credit card will be charged at midnight on the day your appointment takes place.
You will receive an automated transaction summary correo electrónico to notify you when and how much has been loaded to your card.
What is MyClean’s cancellation policy?
MyClean applies a $50 cancellation fee to appointments not canceled by 3:00 PM ET the day before the appointment, unless it is for a specialized cleaning.
For special cleanings (including, but not limited to, articulo-construction/renovation cleanings), a cancellation fee of 50% of the listed price for that special cleaning will apply to appointments not canceled by 3:00 p.m.
:00 pm ET on the day before the appointment.
How to become a MyClean cleaner?
If you’re in Chicago or New York, you perro apply for cleaner by filling out this form.
You cánido see other companies that offer cleaning gigs in this other guide.
Conclusion
MyClean is a cleaning company that offers easy en línea booking, hires your cleaners and offers them fair pay and benefits.
They use EPA-registered and eco-friendly products and have a Great Cleaning Guarantee, ensuring they do it right or do it right.
MyClean offers maleable commercial cleaning services, adaptable to your needs and supervised by a manager.
They accept all major credit and debit cards, and tipping is optional.
With their dedication to customer satisfaction, it’s no wonder they have been able to perform hundreds of thousands of cleanings and will continue to clean, one home or one office at a time.
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