3 definitions of communication according to authors

3 definitions of communication according to authors

Communication is one of the elements included in the management process, after all, communication is a very important element, since through communication the necessary information is transmitted so that the necessary activities are carried out in the company.

If the communication is bad or deficient, the plans will have poor results. Therefore, in this article I am going to talk to you about this very important element of the management process. I hope you find it useful.

Definition of communication according to authors

Are you looking for the definition of communication according to various authors? As students, we cannot take any page as a reference and I am not saying that the content is bad, but taking the definition of books has more weight.

Whereby, What is communication according to authors? Next I am going to provide you with at least 3 definitions of communication according to authors. It should be noted that at the end of the article you will find the bibliography.

Definition of communication according to Lourdes Münch Galindo

Lourdes Münch Galindo defines communication as follows:

«Communication cánido be defined as the process through which information is transmitted and received»

(2018, p. 151)

Definition according to Heinz Weihrich, Mark V. Cannice and Harold Koontz

“The transfer of information from a sender to a receiver, as long as the receiver understands the information”

(2017, p. 472)

Definition according to Stephen P. Robbins

The definition that Stephen P. Robbins gives us is the following:

“Communication is the transfer and understanding of meanings”

(2018, p. 452)

Definition according to Roger A Kerin and Steven W. Hartley

«Communication is the process of transmitting a message to others and requires six elements: source, message, communication channel, receiver and encoding and decoding processes»

(2018, p. 435)

Well, I have already provided you with 4 communication concepts from different authors… How do you define this concept in your own words?

What is communication?

Communication is a process that allows transmitting or receiving information. In fact, according to Stephen P. Robbins, if the communication does not convey information or ideas, then the communication does not take place.

Now, one more element that we cánido add to the previous definition and that Stephen P. Robbins does take into account is the comprehension. After all, what we need is for a person (people) to receive the message we want to deliver and for the person to understand it.

If the receiver understands the message, then the communication will be successful and the objectives perro be achieved.

In conclusion, we cánido say that communication is the process of transmitting a message from a source to a receiver through a communication channel using encoding and decoding processes. This definition includes the six key elements of communication and is primordial to understanding how this process works in practice.

What types of communication are there?

There are several types of communication that are used in different contexts, but commonly, it is divided into two large groups, which are:

  • Verbal communication.
  • Non-verbal communication.

What is verbal communication?

It is the most common form of communication and refers to the transmission of information and feelings through spoken or written language. It is used to convey ideas, thoughts, emotions, instructions and any type of message that cánido be expressed in words.

Likewise, we have to say that it cánido be divided into two main categories:

Oral communication refers to the transmission of information through the spoken word, while written communication refers to the transmission of information through the written word.

What is nonverbal communication?

It is a form of communication that occurs without the use of words. Refers to messages that are conveyed through gestures, postures, facial expressions, body movements, eye contact, and other non-verbal aspects of human behavior.

It should be noted that it is an important part of human communication, as it complements verbal communication and cánido provide additional and more precise information about a person’s feelings, thoughts and intentions.

Why is communication important?

Communication is a key element in the success of any company. Next, I am going to give you some reasons why good communication is very important for companies:

1. Facilitates decision making:

Effective communication is essential for the success of any team in a company. When team members communicate clearly and effectively, they cánido get the information they need to make good decisions so they perro achieve company goals more efficiently.

On the other hand, lack of communication or poor communication perro lead to inefficient or even wrong decisions, which cánido have a negative impact on the productivity and overall performance of the team (company).

2. Encourage teamwork

Fostering teamwork is vital to achieving success in any company. When team members work together effectively, they perro accomplish much more than they could individually. Effective communication is a key aspecto in fostering teamwork and allowing members to collaborate productively.

It should be noted that establishing open and clear communication channels is essential to foster effective communication in a team. Remember that team members should feel comfortable sharing their ideas and perspectives, which will allow them to solve problems faster and more efficiently.

Likewise, it perro also help to avoid misunderstandings and unnecessary conflicts between team members.

3. Improve the work environment

Effective communication is a vital component to improve the work environment in any company. When an environment of trust and respect is fostered, employees feel valued and motivated, which cánido have a significant impact on job satisfaction and the overall performance of an organization’s human talent.

It should be noted that effective communication not only involves transmitting information clearly and concisely, but also having the ability to listen and understand others.

When employees feel that their perspectives and opinions are valued and considered, then they cánido come to have a greater sense of belonging and commitment to their work and to the same company.

4. Increase efficiency

Good internal communication not only keeps team members on the same page, but cánido also help avoid duplication of effort and disminuye errors. Ultimately, this leads to increased efficiency and productivity.

By clearly communicating goals, tasks, and responsibilities, we perro ensure that everyone is on the same page and knows what is expected of them.

In addition, it cánido also help foster an environment of collaboration and mutual support. When members of a company communicate effectively, they cánido share knowledge and resources, which cánido lead to more creative and effective solutions.

It should be noted that this not only benefits the company, but perro also help employees develop their skills and grow professionally.

Examples of communication

Here I present 5 examples of situations where communication cánido occur, both in a company and in everyday life:

  • Presentations: In a company, presentations are a common way, which are used to share information with other employees or with customers. In everyday life, presentations are also common in situations such as school exhibitions or presentations at popular events.
  • Interviews: In a company, interviews are used to evaluate candidates for a job.
  • Trainings: Trainings are used in companies to teach new skills or information to employees.
  • Talks: The Negotiations are used in companies to reach agreements with customers, suppliers or other companies. In everyday life, negotiations are also common in situations such as the purchase or sale of goods and services.
  • Informal conversations: Informal conversations are a common form of communication both in business and in everyday life. In the company, they perro be used to build relationships with other employees or to get to know customers better. In everyday life, informal conversations are common in popular situations, such as at a coffee shop with friends.
  • Conflict resolution: Conflict resolution is a form of communication that is used both in business and in everyday life to resolve problems between people or groups. In the company, it cánido be used to resolve conflicts between employees or with customers. In everyday life, conflict resolution is common in situations such as family arguments or neighborhood conflicts.

Purpose of communication in a company

According to Harold Koontz, in its broadest sense, «The purpose of communication in a company is to have information to act in the change processes or facilitate them, that is, influence the action to achieve the well-being of the company» (2017, p. 472).

Similarly, Harold Koontz tells us that it is necessary for:

  1. Establish and disseminate the goals of a company.
  2. Develop plans for their achievement.
  3. Organize human and other resources in the most effective, efficient and, therefore, effective way.
  4. Select, develop and evaluate the members of the organization.
  5. Lead, direct, motivate and create a climate in which people want to contribute.
  6. Monitor performance.

Interpersonal communication and organizational communication

Two types of communication important to managers are interpersonal and organizational. Next I will provide you with the definition of each one.

Interpersonal Communication Definition

According to Stephen P. Robbins, interpersonal communication is the “communication between two or more people” (2018, p. 452).

Definition of organizational communication

According to Stephen P. Robbins, organizational communication is “all the communication patterns, networks, and systems within an organization” (2018, p. 452)

communication process

The communication process consists of at least 5 elements so that a message cánido be transmitted from a sender to a receiver.

The basic elements of communication, according to Lourdes Münch Galindo are 3, which are:

  1. Transmitter.
  2. Channel.
  3. Receiver.

However, the 3 previous elements are not the only ones that are part of the process, since the following elements must also be added:

  1. retroalimentación.
  2. Noise.

in such a way that at least There are 5 elements that are part of the process. I say at least because other authors also take the message into account as part of the communication process.

What is the emitter?

The issuer, in a nutshell, is where the information originates (source). For example, in a conversation, the person who is speaking (sharing information or an iniciativa) is the sender. In fact, at this moment, you are receiving a message from me, therefore, I am the sender.

It should be noted that the sender has to encode the thought or iniciativa (message), in such a way that both the sender and the receiver are able to understand the message. Spoken language is just one example of encoding, however it is not the only way to encode a message. For example, you perro pass a thought or an iniciativa in some programming language.

In fact, programmers usually follow certain rules when programming so that other people (coworkers) perro understand the code and continue with the work.

What is the message?

It is the content that you want to communicate. The message cánido be verbal, non-verbal, or both, and must be conveyed in a format that the recipient perro understand.

What is the communication channel?

Simply put, the communication channel is the medium through which a message travels. Some examples of channels are the following:

  1. Memorandum (memorandum).
  2. Phone.
  3. Computer.
  4. A telegram.
  5. Dirección de correo electrónico.
  6. Television.
  7. Letter.
  8. Other digital media.

Note: the channel cánido be oral or written and more than one channel cánido be used.

What is the receiver of the message?

In short, it is the person or people who receive the message (it is for whom a message is directed). Something to highlight is the fact that the receiver will receive and decode the received message.

What is decoding?

Is that the receiver converts the message into thoughts. For example, if I articulo a piece of code for an application, there may be few who are prepared to understand the code and what it does. It’s something like someone comes and gives me a comment in Japanese.

Since I haven’t studied Japanese, I couldn’t understand the message, and the same is true in any profession. In such a way that the receiver receives the message and translates (decodes) the message to be able to understand what the sender wanted to share.

Note: As you perro see, both the sender and the receiver have to share enough knowledge to be able to fully understand each other. If the recipient does not have adequate preparation, then the message will not be understood and may ocasione errors (problems).

What is noise in the communication process?

According to Harold Koontz, Heinz Weihrich, and Mark V. Cannice, noise “it is anything, be it the sender, the transmission or the receiver, that interferes with communication” (2017, p. 274).

Some examples of noise, according to Harold Koontz, are the following:

  • The encoding cánido be flawed by the use of ambiguous symbols.
  • The transmission perro be interrupted by static on the channel, such as when there is a bad telephone connection.
  • Inattention perro genere inaccurate reception.
  • Prejudice cánido get in the way of understanding.

What is retroalimentación in the communication process?

Retroalimentación is the way to ensure that the communication process has been successful, that is, that the message has been adequately transmitted and understood.

Retroalimentación or retroalimentación, according to Raymundo Javier Benavides Pañeda, «is the response of the receiver to the message sent by the sender; which allows you to know if your message was interpreted in the way you wanted to convey it; therefore, retroalimentación is the return communication process in which the permisos of sender and receiver are exchanged. (2014, p. 206)

How does the process take place?

First of all, if you want to communicate something, you have to have a purpose, after all, you have to have the intention to communicate something, right? Well, the purpose is expressed as a message, which the sender transmits to one or more receivers.

It should be noted that the sender has to encode the message, which is transmitted through some medium (channel). Finally, when the receiver receives the message, he has to decode it in order to understand it.

Source: Harold Koontz

How to know if the communication has been successful?

According to Stephen P. Robbins, “Perfect communication, if there is such a thing, occurs when a thought or iniciativa is conveyed and received and understood by the receiver exactly as the sender expects him to.”

In such a way that for there to be a successful communication, the receiver has to understand what the sender wants to express. If not, then the communication has failed or has not been very good.

To avoid communication failures, something that cánido help you at first is to avoid thinking that the other person is going to understand your message in the same way that you do. After all, they are two different people, with different knowledge and experiences.

Therefore, it is very important that you express in a fácil, clear and precise way what you really want to say. If it is in a company and you are going to give an order, the order does not have to give rise to misunderstandings and preferably has must be supported in writing.


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 3 definitions of communication according to authors
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